Amazon Prime customers could receive more money from the company’s $2.5 billion settlement with the Federal Trade Commission (FTC), after a federal court approved a revised order this week that expands eligibility and increases payments.
The FTC announced Thursday, September 17, that Amazon will “accelerate and expand payments” to eligible customers under the September 2025 settlement, which resolved allegations that the retailer enrolled millions of customers in Prime subscriptions without consent and made cancellations deliberately difficult. Amazon denied wrongdoing and said it has always followed the law.
After the original order, customers who used fewer than 10 Prime benefits in one year received refunds of up to $51. The revised order raises the maximum payment to $200 and extends eligibility to millions of additional customers who used between 11 and 20 Prime benefits during one year, according to the FTC and Seattle Times reporting.
To date, Amazon has already issued more than $845 million in redress payments as of September 2026, out of the $1.5 billion required. Newly eligible customers will receive automatic payments starting October 1, 2026, via Venmo, PayPal, or mailed check, no claims or forms required.
If consumer-accepted payments don’t reach the required threshold by February 2027, customers who previously received refunds will get an additional $149, bringing their total to $200. That final round of supplemental payments will begin by April 2027 and will also be automatic.
The FTC warns that Amazon administers the refund program and that the agency is not contacting consumers about refunds. Anyone claiming to be from the FTC is likely a scammer, and Amazon will never ask for money to process a refund. Eligible customers should watch for automatic payments instead of responding to unsolicited messages.
2026-09-18 21:49:00
